FAQ
ORDERING
How can I place an order?
Select the product and size you would like to purchase, add it to your cart, and proceed to checkout. Please make sure all shipping and contact information is correct before completing your order.
Can I change or cancel my order after placing it?
Orders are processed within 1–3 business days, so we may not be able to make changes or cancellations once an order has been placed. Please contact us as soon as possible if you need assistance. Any cancellation request is subject to CH2’s confirmation.
What payment methods do you accept?
We accept the payment methods available at checkout. Available payment options may vary depending on your location.
SHIPPING
Do you ship internationally?
Yes. CH2 offers international shipping with Standard Shipping.
How long does shipping take?
Please allow 1–3 business days for your order to be processed and prepared for shipment. Once dispatched, Standard Shipping generally takes approximately 7–14 business days.
Delivery times are estimates and may vary depending on the destination country, shipping carrier, customs clearance, public holidays, weather conditions, or other circumstances beyond our control.
How can I track my order?
Once your order has been shipped, a tracking number will be sent to the email address associated with your order.
Will I have to pay customs duties or taxes?
Import duties, taxes, and customs fees may vary depending on your destination country and the shipping provider handling your order.
For certain destinations, applicable duties and taxes may be covered by the shipping provider or its local delivery partner. For other destinations, these charges may be the customer’s responsibility.
Please refer to our Shipping Policy for more information.
RETURNS & REFUNDS
Can I return or exchange my order?
All CH2 purchases are final. We do not accept returns, exchanges, or refunds for change-of-mind purchases, incorrect size selection, fit preferences, color, fabric, or other personal preferences.
Please review our Return & Refund Policy before placing your order.
What if I receive an incorrect or defective item?
If you receive an incorrect item or your item has a confirmed manufacturing defect, please contact us as soon as possible after delivery with your order number, clear photos or videos of the item, packaging, and shipping label.
If the issue is confirmed to be caused by CH2, we will arrange an exchange or replacement of the affected item at no additional cost to the customer.
If the original item is no longer available, CH2 may offer an alternative resolution, such as store credit or a refund, depending on the circumstances.
PRODUCTS
How do I choose my size?
Please refer to the size guide available on each product page. As all CH2 purchases are final, we strongly recommend checking the size information carefully before placing your order.
Are CH2 products available for restock?
Restocks depend on product availability and production. Please follow CH2 on social media or check the product page for future updates.
CONTACT
How can I contact CH2?
For questions regarding orders, products, shipping, or customer care, please contact us at: